Recent customer surveys of BART and Caltrain riders show similar patterns in trip purposes and station access. Given the similarities, the customer research and ridership growth strategies are an opportunity for increasing functional integration and efficiency.
The recent surveys show that for both parts of the regional rail backbone, 61% of trips are work commute trips. About a quarter of trips using both services are for social, recreational, and other non-commute purposes.
Recent customer surveys of BART and Caltrain riders show similar patterns in trip purposes and station access. Given the similarities, the customer research and ridership growth strategies are an opportunity for increasing functional integration and efficiency.
The recent surveys show that for both parts of the regional rail backbone, 61% of trips are work commute trips. About a quarter of trips using both services are for social, recreational, and other non-commute purposes.